Returns & Refunds Policy

We want you to be fully satisfied with your purchase at MODACRAT. If you receive a defective or incorrect item, please contact us promptly so we can assist you.

Eligibility for Returns

You may request a return or refund within 7 days of receiving your order if:

• The item is defective, damaged, or incorrect

• The product is unused, in its original condition and packaging

Return Process

1. Contact us at support@modacrat.com within 7 days of delivery.

2. Include your order number, issue description, and clear photos of the product.

3. Once approved, you will receive instructions and a return address.

Return address:
35/75 Phu Nghia, Ha Long, Thanh Pho Nam Dinh, Nam Dinh, Vietnam

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after the returned product has been inspected.

Non-Returnable Items

• Items not in their original condition or used

• Clearance or promotional items

• Returns requested after 7 days of receipt

We appreciate your understanding and support. For any assistance, please email us at support@modacrat.com.